Vertical AI voice operations
AI voice agents for high-volume service teams.
Start with patient access. Expand across appointment, intake, claims, repairs, service booking, billing, and callback workflows with voice agents that collect structured data, escalate safely, and keep staff in control.
- GDPR-minded, audit trail by default
- Human escalation built in
- Multi-location ready
- Bring your own Twilio numbers
Platform
Answer, collect, route, escalate. With staff still in control.
Answer
Voice agents answer in your brand and language, 24/7 across every location.
Collect structured data
Every call yields validated fields against your schema — not just a transcript.
Route & summarize
Push tickets, bookings, and summaries into your EHR, CRM, or ticketing system.
Escalate safely
Detect urgency and sensitive cases. Hand to a human with full context.
Industries
Built for verticals where phones still run the operation.
Healthcare patient access
Multi-site outpatient groups: booking, intake, eligibility, refills, follow-up, after-hours triage.
Explore use casesInsurance claims & broker servicing
Claim status, FNOL, policy questions, document chasing, renewals, broker servicing.
Explore use casesProperty management & housing
Repairs, emergency triage, rent, access, contractor routing, after-hours support.
Explore use casesAutomotive dealer & service
Service booking, recalls, lead qualification, financing, parts & service routing.
Explore use casesUtilities & telecom
Billing, outages, plan questions, move in/out, document collection, complaint escalation.
Explore use casesHealthcare — featured wedge
Patient access, automated. Without taking clinicians out of the loop.
We start with the highest-leverage workflows in multi-site outpatient groups, then expand into intake, refills, follow-up, and after-hours triage. No autonomous medical advice; emergency language detection escalates immediately.
- Appointment booking, cancellation, rescheduling
- New patient intake
- Insurance eligibility and benefit verification
- Referral intake
- Prescription/refill request collection for staff review
- Post-visit follow-up
- No-show recovery
- After-hours triage and callback prioritization
- Structured summaries into EHR / CRM / ticketing
Operations dashboard
Built like a control room, not a marketing page.
Multi-location call volume, active calls, transcripts, extracted fields, workflow status, urgency / escalation, and launch readiness with provider and Twilio diagnostics — all instrumented for the operator on shift.
- · Active calls
- · Structured fields
- · Workflow + urgency
- · Launch readiness
- · Provider diagnostics
- · Twilio diagnostics
Active call
live+44 20 7946 0312
Riverside Outpatient · Manchester
02:14
Appointment booking
Extracted fields
v2 schema · appointmentWorkflow
appointment.booking
Urgency
normal
Escalation
not required
EHR push
queued
Trust & compliance
Designed for regulated workflows. Staff stays in control.
My Voice Ai agent is built to collect, route, and summarize — not to make autonomous medical, legal, claims, or billing decisions.
GDPR-minded
Data minimization, retention controls.
Human escalation
Defined paths for urgent / sensitive cases.
Role-based access
Per-tenant, per-location, per-workflow.
Audit trail
Transcript + summary + extracted fields per call.
No autonomous decisions
Medical, legal, claims, billing — staff in control.
Bring your own carrier
Twilio numbers, BYO compliance posture.
Pricing
Anchored to minutes. Custom for regulated deployments.
Enterprise
Regulated, multi-location, integration-heavy
Custom onboarding & compliance review
Contact salesExtra phone number: €7/mo. Healthcare, insurance, utilities, and telecom deployments may require custom onboarding, compliance review, and integrations.
Start with patient access. Expand across every voice workflow.
Book a demo to see My Voice Ai agent run a live workflow end to end — structured data, transcripts, escalation, and launch readiness.