Featured wedge · Healthcare
Patient access at the volume of a multi-site group.
My Voice Ai agent answers calls across every location, collects structured intake against your schema, verifies eligibility, books and reschedules, and escalates urgent or sensitive cases to staff with full context.
Workflows covered out of the box
- Appointment booking, cancellation, rescheduling
- New patient intake
- Insurance eligibility & benefit verification
- Referral intake
- Prescription / refill request collection for staff review
- Post-visit follow-up
- No-show recovery
- After-hours triage & callback prioritization
- Structured summaries into EHR / CRM / ticketing
Compliance posture
GDPR-minded by default
Data minimization, retention controls, region-aware storage, exportable audit logs.
Emergency language detection
Defined cues route urgent cases to humans immediately, with caller-back priority.
No autonomous medical advice
Agents collect, confirm, and summarize. Clinicians decide.
Audit trail
Transcript, summary, extracted fields, and workflow decisions retained per call.