My Voice Ai agent
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Industry · Automotive

Roll out across rooftops without adding seats.

My Voice Ai agent picks up service booking, recall outreach, lead qualification, and status calls — and routes the high-intent moments to your BDC.

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Automotive dealership service drive

Use cases

  • Service booking
  • Recall calls
  • Lead qualification
  • Financing questions
  • Vehicle status updates
  • Test drive requests
  • Parts / service routing
  • Customer callback prioritization

Voice workflows

Call flows the agent runs end-to-end

Service booking

Books directly into the DMS calendar with the right advisor.

  1. 1Identify customer and VIN
  2. 2Capture service type and any active recalls
  3. 3Offer next available slots by advisor / bay
  4. 4Confirm appointment and SMS reminder

Recall outbound + RSVP

Proactive recall campaigns with structured RSVP.

  1. 1Verify ownership against VIN
  2. 2Explain recall scope and safety guidance
  3. 3Book recall appointment or send self-serve link
  4. 4Flag drivability concerns for fast-track

Lead qualification + BDC handoff

Qualifies sales intent and live-transfers hot leads only.

  1. 1Capture vehicle interest, budget, timing
  2. 2Score lead against rooftop's BDC playbook
  3. 3Live-transfer if buying this week
  4. 4Otherwise schedule a BDC callback

Vehicle status callback

Outbound update on RO status with optional advisor transfer.

  1. 1Pull RO state and parts ETA
  2. 2Read status and any approval needs
  3. 3Capture work approvals where allowed
  4. 4Transfer to advisor on questions

Parts availability check

Inbound parts inquiries answered without tying up the counter.

  1. 1Identify part by VIN or part number
  2. 2Check inventory across the dealer group
  3. 3Offer pickup or order with ETA
  4. 4Send SMS confirmation

Structured data

Fields extracted on every call

Every call ends with a validated JSON payload posted to your system of record. No free-text summaries to re-key.

  • customer_idstringC-77821
  • vinstring1FTFW1E84MFA12345
  • rooftop_idstringRT-Dallas-North
  • service_typeenumoil_change | recall | diagnostic
  • mileageint48210
  • preferred_advisorstring?A. Patel
  • appointment_slotdatetime2026-06-20 09:30
  • lead_scoreint (0–100)82
  • financing_interestbooltrue
  • trade_inboolfalse

Escalation scenarios

When the agent stops and hands off

Hard guardrails. The agent never improvises through these — it routes to a human with full context attached.

  • High-intent buyer ready within the week
    BDC, live transfer
  • Safety recall with active drivability concern
    Service manager, same-day slot
  • Complaint about prior service visit
    CSI manager queue
  • Finance or credit-sensitive question
    F&I desk, scheduled callback
  • Legal threat or lemon-law mention
    GM office, flagged transcript