My Voice Ai agent
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Industry · Property

Repairs, triage, and tenant calls — structured tickets every time.

My Voice Ai agent handles the everyday volume — repairs, access, rent questions — and triages emergencies to the right contractor or staff route, day or night.

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Property management dispatch office

Use cases

  • Repairs and maintenance requests
  • Emergency issue triage
  • Rent questions
  • Access issues
  • Tenant updates
  • Contractor routing
  • After-hours support
  • Structured maintenance tickets

Voice workflows

Call flows the agent runs end-to-end

Repair request intake

Captures the issue with enough detail to dispatch without a callback.

  1. 1Identify tenant, unit, and property
  2. 2Classify issue category and severity
  3. 3Capture access instructions and preferred window
  4. 4Open ticket and SMS the reference number

After-hours emergency triage

Safety-first triage with immediate dispatch on P1.

  1. 1Screen for fire, gas, flood, no-heat-in-winter
  2. 2On P1: page on-call contractor and confirm dispatch
  3. 3On P2–P4: log ticket for next business day
  4. 4Send tenant confirmation with ETA window

Access / lockout

Verify identity before issuing any access guidance.

  1. 1Authenticate tenant against lease + DOB
  2. 2Confirm the unit and access method
  3. 3Dispatch locksmith or building staff if needed
  4. 4Log access event for audit

Rent / balance question

Read-only account information, with handoff for disputes.

  1. 1Authenticate tenant
  2. 2Read current balance and last payment
  3. 3Offer payment link via SMS
  4. 4Escalate disputes to property manager

Contractor dispatch callback

Outbound coordination between tenant and contractor windows.

  1. 1Confirm tenant availability windows
  2. 2Match against contractor capacity
  3. 3Lock the appointment and notify both sides
  4. 4Auto-follow-up the morning of the visit

Structured data

Fields extracted on every call

Every call ends with a validated JSON payload posted to your system of record. No free-text summaries to re-key.

  • tenant_idstringT-99182
  • unit_idstringU-204B
  • property_idstringP-Northgate-12
  • issue_categoryenumplumbing | electrical | heating | appliance
  • severityenumP1 | P2 | P3 | P4
  • safety_riskbooltrue
  • preferred_windowtimerangeTue 09:00–12:00
  • access_instructionsstringKey safe code on file
  • photos_requestedbooltrue

Escalation scenarios

When the agent stops and hands off

Hard guardrails. The agent never improvises through these — it routes to a human with full context attached.

  • Fire, gas leak, flood, or no-heat in winter
    On-call emergency contractor, immediate page
  • Safeguarding or domestic abuse disclosure
    Housing officer, same-day callback
  • Threat or abuse toward staff
    Site manager, call terminated with log
  • Eviction or arrears dispute
    Property manager queue
  • Repeat-fail repair (3rd report)
    Maintenance lead with full repair history