Platform

A voice operations platform, not a chatbot.

My Voice Ai agent answers calls, collects structured information against your schema, routes requests, escalates urgent or sensitive cases, and creates transcripts and summaries for staff review.

Voice runtime

Multilingual, neural voices. Low-latency, bring-your-own carrier (Twilio supported).

Structured extraction

Per-workflow schemas with validation, redaction, and confidence scoring.

Routing

Push tickets, bookings, and summaries into EHR / CRM / ticketing via webhooks or partners.

Safe escalation

Urgency detection and warm handoff to staff with full call context.

Audit trail

Transcript, summary, extracted fields, and decisions retained per call.

Multi-location

Per-tenant, per-location, per-workflow configuration and reporting.

Dashboard preview

The operator-facing surface: dense, instrumented, designed for ops floors.

workspace · /app

runtime · ok

Active call

live

+44 20 7946 0312

Riverside Outpatient · Manchester

02:14

Appointment booking

agentThanks for calling Riverside. Are you booking a new or follow-up visit?

callerA follow-up with Dr. Allen, ideally next week mornings.

agentI can offer Tuesday 9:20 or Thursday 10:40 — which works best?

callerThursday 10:40, please.

EN · neural-2 MOS 4.4 No emergency cues

Extracted fields

v2 schema · appointment

patient_nameMargaret Quinn

dob1962-04-11

providerDr. Allen (cardiology)

visit_typefollow-up

proposed_slot2026-06-25 10:40

confirmedtrueok

Workflow

appointment.booking

Urgency

normal

Escalation

not required

EHR push

queued

launch readiness · 92%

provider · oktwilio · oklast smoke · 6m ago